Apple Exchange Policy

Apple Exchange Policy
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As many of you all know that my MacBook Pro that was shipped to me on the 21st October 2008 contains a dead pixel which is located right in the middle of the screen. It is VERY irritating as well as distracting. I expect it to be of a better quality since it is from Apple, but guess I was wrong. Everything in these days are made in China due to the low labour cost and hence things are getting from bad to worst.

Between 22nd And 24th October 2008
I called the Apple Singapore Technical Hotline, 6835-1812 three bloody times and keep emphasising that my dead pixel is in the centre of the screen and it is irritating as well as distracting. But three times they refused to exchange for me because they say it is Apple policy that you need to have at least 3 dead pixel before you can exchange. They also advised me to bring my MacBook Pro down to those authorized retailers to check for dead pixels as I may have more than 1 and hence I may get to change it. WTF? I called up iShop which is located in Orchard Cineleisure to ask will there be a fee if I bring my MacBook Pro down which is purchase from Apple Online Store to check for dead pixel. They guy over the phone said maybe there will be a fee and they only will send it to Apple on your behalf if you have more than 5 dead pixels. WTFx2?