Lester Chan · ·
My mom ordered 4 Dell Vostro 220 Mini Tower Desktop computers for her company last week. This week, 3 units came on Tuesday and 1 unit came on Wednesday. I was there on Wednesday to help her setup the computers. I managed to setup everything for the 3 units that came on Tuesday. So happen when I wanted to setup the unit that came on Wednesday, there was a problem! The first time I switch on the PC, I got a BOSD after reading Dell’s EULA. After rebooting, it will load Windows XP and then hang at the “Pre-installing Factory Settings”. I tried like 10 times, all the same results. Ran the diagnostics CD that came with the PC as told by the Dell telephone support personnel, but I can’t seem to find any problem with the hardware like the HDD or the RAM. So I suspect it must be either the motherboard or the integrated graphics card as those are not tested in the diagnostics.
Dell’s engineer came down today and said there was a problem with the motherboard bios configuration and he changed the whole motherboard and now everything is fine.