It seems there are some 3G Connectivity issues with the Nexus One in Singapore for M1 and Starhub customers in Singapore according to some media report. SingTel customers should not have this issue because for SingTel customers, the Nexus One should auto-connect to their 3G network (a hint that SingTel maybe bringing in Nexus One?). For Starhub and M1 customers, they will need to enter in their APN settings to connect to the 3G network by going through the following steps:

  • Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names.
  • Hit Menu button, create new APN.
  • Enter new APN settings. See below for the details.
  • Hit Menu button, save settings.
  • Select the new APN name, then hit the home button. Your 3G connection will shortly appear in the top bar.

APN Settings
For Starhub customers:

  • name: Starhub Internet
  • APN: shwapint
  • username: [leave blank]
  • password: [leave blank]

For M1 customers:

  • name: M1 Internet
  • APN: sunsurf
  • username: 65
  • password: user123

For SingTel customers (Just In Case):

  • name: SingTel Internet
  • APN: internet
  • username: 65IDEAS (or blank)
  • password: IDEAS (or blank)

The Nexus One is an unlocked device that can be purchased online at, because of that, the first place for users to look for support is the help section on the site which includes how-to videos, feature overviews, ordering/payment/set-up/warranty info, a user’s guide and help forum. However, if you need further help, try calling Singapore’s HTC Support line at 1-800-238-7788 from 8am-8pm, Monday to Saturday. Also do note that HTC IS providing local support and repair services for Nexus One.